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IT Service Management Foundation based on ISO/IEC 20000


Introduces the concepts of IT Service Management in the context of ISO/IEC 20000. This is a worldwide quality standard for IT Service Management.

Suitable for Employees, service providers and clients wishing to know more about ISO/IEC 20000 and the consequences of this for their work.

The certificate “IT Service Management Foundation based on ISO/IEC 20000” is part of the Smatra ISO/IEC 20000 Qualification Program  – a series of interlinked exams which are based on the various roles in IT Service Management.

Exam is inclusive of course fee and comprises 40 multiple choice questions. Course and Exam are English language based. Extra exam time allowed if English is not the candidate’s first language.

Instructors are active ITSM practitioners, draw on in-depth hands-on experience, provide real-life examples and are passionate. In most cases, the Instructors were themselves trained by the original pioneers of ISO/IEC 20000 and ITIL.

United Kingdom specific ... many courses run on weekends to allow consultants/contractors to retain weekday income.

Czech Republic specific .... course bookings and information available in English, Czech or Slovak languages.

ITIL® is a Registered Trade Mark of the Cabinet Office  in the United Kingdom and other countries

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Course Timetable


Reading, UK


Sep Sat 19th-Sun 20th.

Oct Sat 17th-Sun 18th.

Nov Sat 21st-Sun 22nd.

Dec Sat 19th-Sun 20th.

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Prague, CZ

On Demand.

 

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