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Course Timetable

Reading  UK

Sep Sat 5th-Sun 6th.

Oct Sat 24th-Sun 25th.

Nov Sat 28th-Sun 29th.

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Prague, CZ

On Demand.

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ITIL®  Foundation in IT Service Management

Provides a practical understanding of ITIL® 2011's key concepts, principles, process and functions.

Prepares students to pass the globally recognised “ITIL 2011 Foundation Certificate in IT Service Management” exam.

Exam is inclusive of course fee and comprises 40 multiple choice questions.

Accredited instructors are active IT Service Management (ITSM) practitioners, draw upon their in-depth hands-on experience, provide real-life examples and are passionate. In most cases, the Instructors were themselves trained by the original pioneers of ITIL.

Course and Exam are English language. Extra exam time allowed if English is not the candidate’s first language.

United Kingdom specific ... many courses run on weekends to allow consultants/contractors to retain weekday income.

Czech Republic specific .... course bookings and information available in English, Czech or Slovak languages.

For more information, contact Smatra or send your enquiry to

ITIL® is a Registered Trade Mark of AXELOS Limited

The Swirl logo™ is a Registered Trade Mark of AXELOS Limited

IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited



More about ITIL®

Many words have been written about ITIL© both in printed and online based publications. An excellent example for instance may be found on the Official ITIL Website:


Smatra has many years’ experience delivering ITIL related accredited training, consultancy, advice and guidance, Smatra believes the true power of ITIL can be achieved by the very many ways people have adopted and deployed ITIL elements within their own organisations and indeed by their common use of ITIL related terms such as Incident, Problem and Change etc....


As a self-professed “non-prescriptive” framework, ITIL has been wise not to insist on its wholesale adoption. Rather, it allows itself to be used in any way an organisation feels appropriate for the management of their business.  ITIL also allows itself to be scaleable for very small organisations with few staff up to very large organisations with tens of thousands of staff.


ITIL V2011 is a minor modification to its ITIL V3 predecessor. ITIL V3 crucially introduced the "Service Lifecycle" which provides a sense of order, containment  and allows simpler implementation ITIL 2011 builds upon the strengths of ITIL V3 .  


Smatra recognises however that ITIL is limited and to navigate the many unique sets of challenges, issues and concerns faced daily by organisations requires human acquired depth-of-knowledge experience and wisdom. Organisations often find it difficult to determine just where to commence their ITIL journey nor indeed how wide and deep their journey should be.


Smatra provides full project lifecycle help from initial justification, ROI through project/change delivery, training, operation. Smatra is an accredited training and examination organisation.




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