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News & Events 2015

January 2015 Smatra wins Focus Training Quality Award

"The Focus Quality Award is made annually to a select group of Focus delivery partners who consistently achieve the highest delegate ratings. All Focus course delegates are invited to complete an online post course survey. This helps ensure that we are delivering high levels of customer satisfaction. The survey results provide a unique database which enables us to benchmark the performance of many training delivery specialists, with analysis across a range of popular course categories. Our Awards are based on performance achieved over a period of 2 years."

“It’s all about trainers with the depth of knowledge and enthusiasm to inspire others. Trainers need practical real world experience. They also need to understand how to communicate in fresh and stimulating ways.”

“There is concern within the Learning & Development community about training companies which compromise quality and customer service. It is reassuring to see so many of our delegates rating their experience at 85% or above.”

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